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How to contact Tinydeal?
You can contact us by http://help.tinydeal.com/about-us. Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.
For urgent matters, you could contact us directly via our live chat. Our office hour is between 8:30 to 18:00 HKT/GMT+8 (lunch break between 12:00 and 13:30), Monday through Saturday except public and statutory holidays observed in Hong Kong.
Recently our Customer Service Department added a night shift from 19:00 to 01:00 HKT/GMT+8, so you can conveniently contact us during this time if you are at other time zones.
We understand the importance of addressing your questions and concerns in the most efficient manner and we will try to give you a reply within 24 hours via Customer Service. Please remember to check your email folders if a reply does not reach you after a reasonable period of time.
What is the declaration on the shipping label?
We generally send the item by a personal name and mark the item as a gift in plain package. The name of product category will normally be used as declaration, and the declaration valued of for most countries is a random value between $10 to $32 US dollars. Besides, without specific request, invoices/receipts are never included in the packages.
What payment method is accepted by Tinydeal?
Tinydeal accepts two methods of payment. Firstly, payment can be made by signing up to PayPal and using your PayPal available balance (funded by a verified bank account or credit cards).
Secondly, the western union is also available if you prefer not to sign up for a PayPal account. You can see the detail information via our e-mail when you want to pay by this way.
Is it safe to shop on-line at Tinydeal.com?
At Tinydeal.com, we guarantee your privacy and on-line shopping safety.
We are secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secure when you communicate with Tinydeal.com
We do not store any credit card information. All billing information is processed by PayPal.com, an online platform owned by eBay, considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies.
We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.
We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.
Are we trustworthy?
From the first-hand experience of a large number of eBay members who have made purchases from Tinydeal, the ordering process tends to be hassle-free with most orders successfully fulfilled without issues. From time to time, there may be occasional glitches in the ordering process, but those issues can generally be resolved by the Tinydeal dedicated Customer Service staff.
We have customer service employees specializing in English, French and German, and the customer service is often top notch, and problems are usually resolved in a timely and professional manner.
Who are we? Where are we based?
Tinydeal.com is a Hong Kong-based online shopping site who specialises in selling globally a wide range of inexpensive electronic goods and other related items. Some of the most popular gadgets available on Tinydeal include toys, cell phones and computer accessories, rechargeable batteries and chargers, and other novelty items.
With over three thousand new products uploaded every month, Tinydeal.com is one-stop shopping site for all electronics lovers. Most importantly, while people form countries nearby China are enjoying the wide range China-made goods at relatively low price, we are dedicating ourselves to bring the same products to another side of the world at the similar price as you would paid if you were in China.
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